My SOX | FAQ’s

Que- Where can I see the range if I wish to buy locally?

Ans- Please go to the contact page and send us an email with your postcode. We will send you a list of your closest stores to contact within 24 hours.

Que- Can I purchase products online?

Ans- Yes. Click on the link ‘My SOX Store’ as you move your mouse over the image you will have the option to ‘ADD TO CART’ or ‘SHOW DETAILS’ option if products are available in different sizes.

If you are after multiples of one item, click on the image to open a new link where you can increase your quantityor Click ‘SHOW DETAILS’.

Que- Why can't I add items to my shopping bag?

Ans- Some items are not available for online purchase and must be purchased from your local store. If these items are sold out you will also not be able to add them to your chart.

Que- What is the returns policy?

Ans- Damaged or faulty stock must be reported within 3 days of receipt of yourparcel (via our contact page) and returned to our office within 10 days. Replacement stock with be sent at no charge.

Que- The site does not display correctly. What do I need to do?

Ans- You need to use Internet Explorer (versions 6 to 8) , Mozilla Firefox , Google Chrome or Safari to view this site. Please enable cookies and Javascript to access the site.

Que- Where can I get more assistance?

Ans- Please visit our contact page your questions will be answered within 24 hours.

Que- How do I obtain a Tax Invoice?

Ans- A Tax Invoice is generated for you after your payment is processed. Please print this out for your records. Invoices are only available for confirmed orders and are not available to reprint if the order has been cancelled.